Day 13 of the SquigglySprint, we are over halfway, and the topic is empathy. In many ways, this topic feels to me like a big argument of...

Day 12 of the SquigglySprint, the topic is Mentoring. (It’s actually quite a bit after day 12, but my team has been visiting this week,...

Day 11 of the SquigglySprint, we are over halfway, and the topic is Focus As is often the case, it was fun hearing Sarah and Helen...

Day 10 of the SquigglySprint and the topic of the day is Adaptability I use the annual sprint as a writing exercise, as I aim to write a...

Day 9 of the SquigglySprint and today’s podcast is on Collaboration. I’m going to go very practical and specific on this one, partially...

It’s day 8 of the SquigglySprint and today’s article was on Judgement. In my field of customer support, it is very common to have to make...